Refund Policy
Refunds & Returns
Because Native Tails products are pet food treats, we do not accept returns of products that have been opened, used or consumed.
A refund or replacement may be available if you receive the wrong product, a product damaged during transit, a tampered package, or an expired product.
When to Contact Us
Please contact us within 48 hours of delivery if there is an issue with your order.
Include your order number and clear photographs of the product and packaging so we can review the issue.
An unboxing video is not required, but it can be helpful when reviewing claims related to damaged, tampered, or incorrect items.
Refunds & Replacements
Refunds or replacements are generally not available for change of mind, opened or partially used products, incorrect orders placed by the customer, or normal variations in colour, texture, size or appearance.
Once your request is reviewed, Native Tails may provide a refund or replacement where applicable. Approved refunds will generally be processed to the original payment method within 5–7 business days, subject to payment provider or bank processing times.